Last Updated: July 2, 2025
Welcome to KnottyGlow.com, operated by Knotty Glow ("we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website, products, and related services (collectively, the "Services"). By accessing or using KnottyGlow.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our website or Services.
1. Use of Our Website
a. Eligibility
To use our website or Services, you must be at least 18 years old and possess the legal capacity to enter into binding agreements under applicable law. By accessing KnottyGlow.com, you represent and warrant that you meet these eligibility requirements.
b. Account Registration
Certain features of our website, such as placing orders or saving preferences, may require you to register for an account. By registering an account, you agree to:
- Provide accurate, current, and complete registration information.
- Keep your account credentials confidential and secure.
- Promptly notify us at support@knottyglow.com of any unauthorized use of your account or other security breaches.
- Accept full responsibility for all activities that occur under your account.
c. Prohibited Conduct
You agree not to:
- Use our website or Services for any unlawful, fraudulent, or unauthorized purposes.
- Attempt to gain unauthorized access to our systems, networks, user accounts, or data.
- Interfere with or disrupt the security, integrity, or performance of our website or Services.
- Post, upload, or transmit any content that is false, misleading, offensive, abusive, or otherwise objectionable.
- Use automated scripts, bots, scrapers, or similar tools to access, copy, or collect data from our website without our prior written consent.
2. Products and Orders
a. Product Information
We strive to present accurate and up-to-date descriptions, images, pricing, and availability information for our skincare products. However, we do not guarantee that all product information is complete, accurate, reliable, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or discontinue products at any time without prior notice.
b. Order Acceptance and Cancellation
Your submission of an order on KnottyGlow.com constitutes an offer to purchase products. All orders are subject to our acceptance, and we reserve the right to refuse or cancel any order at our sole discretion for reasons including, but not limited to:
- Product availability.
- Errors in product or pricing information.
- Suspected fraud, unauthorized transactions, or violations of these Terms.
If we cancel your order after your payment has been processed, we will issue a full refund.
c. Pricing and Payment
All prices are displayed in PKR or your local currency, exclusive of applicable taxes, customs duties, or shipping charges unless otherwise specified. You agree to pay all amounts due for your order using one of the accepted payment methods at checkout. Payments are securely processed by third-party payment processors, and you authorize us to charge your selected payment method for the total order amount.
3. Intellectual Property
All content available on KnottyGlow.com, including but not limited to text, graphics, logos, icons, images, videos, product formulations, and software, is the exclusive property of Knotty Glow or its licensors and is protected by copyright, trademark, trade dress, and other applicable intellectual property laws. You may not reproduce, distribute, display, modify, or create derivative works of our content without our express written consent.
4. User-Generated Content
If you submit reviews, testimonials, photos, videos, comments, or other content to our website ("User Content"), you grant Knotty Glow a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, adapt, publish, display, and otherwise exploit such User Content for any lawful purpose, including promotional and marketing purposes. By submitting User Content, you represent and warrant that:
- The User Content is original and does not infringe on any third party's rights.
- You have the legal right to grant the above license.
- Your User Content complies with applicable laws and these Terms.
We reserve the right to remove or refuse to post any User Content at our discretion.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Knotty Glow, its affiliates, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to personal injury, allergic reactions, loss of profits, data, or other intangible losses arising out of or related to your use of or inability to use our website, products, or Services. Our total liability for any claim related to a product or Service will not exceed the amount you paid for the specific product or Service in question.
6. Disclaimer of Warranties
Your use of our website and Services is at your sole risk. All content, products, and Services on KnottyGlow.com are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that our website will operate uninterrupted, secure, error-free, or virus-free.
7. Indemnification
You agree to indemnify, defend, and hold harmless Knotty Glow, its affiliates, directors, officers, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use or misuse of our website, products, or Services.
- Your violation of these Terms or applicable law.
- Your infringement of any intellectual property or other rights of Knotty Glow or any third party.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms, our website, or Services shall be resolved exclusively by the competent courts of Pakistan. You consent to the exclusive jurisdiction and venue of such courts.
9. Changes to These Terms
We reserve the right to modify, amend, or update these Terms at our discretion at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or Services after the posting of revised Terms constitutes your acceptance of the changes.
10. Termination
We reserve the right to suspend or terminate your access to KnottyGlow.com or any part of our Services at any time and for any reason, including but not limited to violations of these Terms, without notice or liability.
11. Contact Us
For any questions, concerns, or inquiries regarding these Terms, please contact us at: support@knottyglow.com