Shipping policy

• Processing Time:
Orders are typically processed within 1-3 business days after payment has been successfully confirmed. Please note that processing times may be extended during peak periods, such as sales events, holidays, or new product launches.

• Order Confirmation:
Once your order is placed, you will receive an email confirmation. A separate shipping confirmation email, including tracking details, will be sent once your order has been dispatched.

• Order Modifications or Cancellations:
After an order is placed, we cannot guarantee the ability to modify or cancel it. However, if you need assistance, please contact our customer support team immediately at shipping@knottyglow.com. We will do our best to accommodate your request.

• Available Shipping Methods in Pakistan:
We offer the following shipping options for orders within Pakistan:

• Standard Shipping: Reliable and cost-effective option for most regions.

• Express Shipping: Faster delivery service for urgent orders, available in select cities.

• Shipping Costs:
Shipping fees are calculated based on your order's weight, delivery address, and selected shipping method. Free standard shipping may be available on qualifying orders that meet our minimum purchase threshold (e.g., orders over PKR 4,500). Exact shipping costs and eligibility for free shipping will be displayed at checkout.

• Delivery Partners:
We partner with reputable carriers and logistics providers within Pakistan, such as Leopards Courier, TCS, PostEx and BlueEx, to ensure timely and secure delivery of your orders.

Domestic Deliveries (Pakistan):

• Standard Shipping: Estimated delivery within 3-7 business days, depending on your location.

• Express Shipping: Estimated delivery within 1-3 business days in major cities.

International Deliveries:

Delivery times vary based on the destination country, typically ranging from 7-21 business days.

Please note that international shipments may be subject to customs inspections, duties, taxes, and additional fees imposed by the destination country, which can impact delivery timelines. These charges are the responsibility of the recipient.

• Delivery Delays:
While we strive to meet or exceed estimated delivery times, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may impact delivery schedules. Knotty Glow is not liable for delays outside our control, but we will assist in tracking your order and providing updates.

• Tracking Your Order:
Once your order ships, a tracking number will be provided via email. You can use this information to monitor the progress of your shipment through the carrier's website.

• Incorrect or Incomplete Addresses:
Please ensure that your shipping information is accurate and complete. Knotty Glow is not responsible for orders delayed or lost due to incorrect or incomplete shipping details provided at checkout.

• Delivery Issues or Damaged Packages:
If your package arrives damaged or you experience issues with delivery, please contact us immediately at shipping@knottyglow.com with your order number and photos of the package (if applicable). We will work with you to resolve the issue promptly.